Frequently Asked Questions (FAQs) about volunteering at Roger Neilson Children’s Hospice.

  • How do I begin the process of becoming a volunteer?

    Familiarize yourself with the information in this section of the website. For more information, contact the Community Engagement and Volunteer Relations team at (613) 523-6300 ext. 4  or email your questions to [email protected].


  • Is there an age requirement?

    For most volunteer positions, you must be at least 18 years old. Those 16 or 17 years old will be considered with parental approval.

  • Is there a minimum time commitment?

    Since volunteers play an essential role at Roger Neilson Children’s Hospice, a minimum commitment of one year and a minimum of two shifts per month is required.

  • Why do I need a Police Vulnerable Sector Check?

    Anyone working with individuals in the vulnerable population must complete a Police Vulnerable Sector Check. You’ll be provided with a form letter that authorizes the vulnerable sector check and information on how to complete the check online or in person. Checks can be made with any local police service, provincial police, or RCMP detachment.

  • Do I need to be bilingual?

    Since Roger Neilson Children’s Hospice provides services to francophone children, bilingualism is an asset. It is, however, not a requirement.

  • What kind of training will I receive?

    We provide extensive, expert training before you start your volunteer role, which will help you feel prepared and confident in your position. We also offer ongoing training on palliative care, quality of life, wellness, grief and other topics to help you build your skills and knowledge.

    For many volunteers, the training they receive applies to their role at Roger Neilson Children’s Hospice and provides knowledge relevant to their education and careers.

  • Is volunteering at Roger Neilson Children’s Hospice emotionally challenging?

    We pride ourselves on creating a family-friendly, joyful and positive environment so children enjoy an enriched quality of life and live to the fullest. We focus on providing a fun atmosphere so kids can experience the joys of childhood and just be kids despite their illnesses.

    However, there are sad moments because of the work we do and the specialized care we provide. We treat our work as a privilege and honour to support families through difficult times.  We celebrate every life, no matter how short.

    Volunteering usually brings joy, happiness, and connection, which can be very rewarding. You’ll be part of a caring team that values meaningful interactions with families and provides them with the best possible experience and exceptional care.

  • What are all the volunteer opportunities (not just those with current needs)?

    Our most common volunteer opportunities at ​​Roger Neilson Children’s Hospice are Reception and Child and Family Support, greeting guests or working more directly with children and their families.

    We have other opportunities if you have any talents or interests you want to share. These volunteer opportunities include painting memory boxes, making memory quilts, painting cards, helping in the kitchen and much more.

  • How will I make a difference in the lives of children and families?

    Volunteers are integral to our work’s impact and indispensable to all the beautiful things and memorable moments at Roger Neilson Children’s Hospice. As a volunteer, you will make a positive difference by creating a warm, fun and compassionate environment for children and families. You will be a hand to hold and a shoulder to lean on during a difficult journey.

    We count on our incredible volunteers to provide comfort and a listening ear in times of happiness and sadness.  You can bring joy and laughter when someone needs it and make magic and memories happen behind the scenes for children and families.

  • How will I benefit from volunteering at Roger Neilson Children’s Hospice?

    Our volunteers tell us it is a rewarding experience to be part of a caring organization and a compassionate, dedicated team that helps children and families enjoy the best quality of life possible. Children and families at Roger Neilson Children’s Hospice will warm your heart through the special moments you spend with them.  One of our volunteers says, “I appreciate how good volunteering makes me feel and how much the children brighten my day.”

    Our volunteers also speak of the benefits gained through knowledge and experience in pediatric palliative care, which can contribute to personal, educational and professional growth.

  • Sounds challenging. If I have a problem, who can I go to?

    Most days are days of smiles, joy and laughter, but there can be times that will be more challenging. We offer support and guidance to all our volunteers during each shift and afterwards. You will always have someone to talk to if you need it, from our volunteer manager to our social workers.

    Our Roger Neilson Children’s Hospice Wellness Team helps staff and volunteers maintain, cultivate and strengthen their well-being, providing timely information and practical advice. We ensure there are opportunities for everyone to learn from each other’s experiences and knowledge in a supportive environment.

  • What is my level of responsibility when I am on-site for my shift?

    Our physicians, nurses, recreation therapists and other staff are responsible for providing children with all clinical and personal care levels. As a volunteer, you play an essential role in our holistic approach to care by providing a welcoming presence, comfort, and fun through various activities. Our staff are always available to answer questions about your responsibilities as a volunteer. If you are unsure at any time, don’t hesitate to ask.

  • Do you still have questions about volunteering at Roger Neilson Children’s Hospice?

    Send us an email at [email protected] or call (613) 523-6300 ext. 4